AB365 FAQ — for all your questions
Answer here

No. Under ab365 policy, each person may hold only one account. Creating multiple accounts may result in all of them being suspended and any bonuses being forfeited. Your single account gives you access to all benefits, so there is no need for more than one.

On the login page and click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The entire process takes under 2 minutes.

Verification is not required to play regular games. However, for large withdrawals, ab365 may ask you to verify your identity using a national ID card or passport. This is for your own protection — to ensure no one else can withdraw funds from your account.

Yes, it is possible to change your mobile number, but it cannot be done directly by yourself — for security reasons, this must be handled through the ab365 support team. After verifying your identity via live chat, the support team will update your number.

The minimum deposit on AB365 is just BDT 200. Even with that amount, you can enjoy all games and qualify for bonuses. A special welcome bonus is available on your first deposit.

Deposits via bKash and Nagad are usually credited to your AB365 wallet within 1–5 minutes. Bank transfers may take up to 15–30 minutes. If your funds have not arrived within 30 minutes, take a screenshot of the payment and contact us via live chat.

AB365 does not charge any fees on deposits. However, your payment provider (such as bKash) may apply their own transaction charges. Check your payment app for details on those fees. AB365 always works to keep the deposit process as cost-friendly as possible for its users.

The minimum withdrawal on AB365 is BDT 500. The maximum depends on your account level and VIP status. Standard accounts can withdraw up to BDT 50,000 per day; VIP members can withdraw even more.

If a withdrawal request is cancelled, the funds are automatically returned to your AB365 wallet. Cancellations are usually due to an incorrect account number or incomplete verification. Submit a new request with the correct details. If the issue persists, contact support.

Bonus funds cannot be withdrawn directly — you must first meet a Wagering Requirement by placing a specified amount of bets. Each bonus's terms state how many times you need to wager before the bonus becomes withdrawable, typically ranging from 10x to 30x. Once the wagering requirement is fulfilled, you can withdraw the full amount.

You earn a daily bonus simply by logging in to ab365 each day. After logging in, go to the "Bonus" or "Promotions" section and claim your daily bonus. Log in for 7 consecutive days to unlock extra rewards. Bonuses generally reset at midnight.

Share your referral link or code with a friend. When they register using your code and make their first deposit, you will receive a referral bonus. The more friends you refer, the more bonuses you earn. Referral bonuses never expire — as long as your friend stays active, the bonuses keep coming.

AB365 offers a weekly cashback promotion. If you have a net loss during the week, a portion of that loss (typically 5%–15%) is credited back to your account as cashback every Monday. VIP members receive a higher cashback rate.

Official AB365 App From the App page Download it now — the app is available on both Android and iOS. Do not download the app from any third-party website, as those versions may be fake and could put your information at risk.

If you lose internet connection during a game, most games will automatically pause. Once your connection is restored, you can continue from where you left off. For Sports Betting, if a bet was already confirmed before the disconnection, it remains valid and will be settled according to the result.

Yes, all games on ab365 are developed by internationally certified software providers and use RNG (Random Number Generator) technology. This means every game outcome is entirely random and unbiased — no manipulation or rigging is possible.

If you suspect your account has been hacked, contact the ab365 support team via live chat immediately. They will temporarily lock your account and launch an investigation. For your own safety, never share your password with anyone and always use a strong password.

Yes, ab365 supports two-factor authentication (2FA). Go to your account settings to enable 2FA. Once activated, you will receive an OTP on your mobile every time you log in — we strongly recommend keeping this enabled for added security.

Yes, ab365 fully supports responsible gaming. You can set your own daily or weekly betting limits. If needed, there is also an option to temporarily or permanently close your account. To learn more, Responsible Gaming View page.